Frequently Asked Questions
Frequently Asked Questions
About the Calendar
What is the Enchanted Countdown?
The Enchanted Countdown is a 24-day crystal healing advent calendar. Each day you open a new compartment to reveal a genuine healing crystal, along with a daily affirmation card. It comes with a comprehensive crystal guide booklet and a velvet storage pouch.
Are the crystals real?
Yes! Every crystal in the Enchanted Countdown is 100% genuine and natural. We never use synthetic, dyed, or heat-treated stones. Each crystal is ethically sourced and hand-inspected for quality.
What size are the crystals?
Each crystal ranges from 1-3cm in size — perfect for carrying in your pocket, placing on your desk, or adding to a crystal grid. They are tumbled stones with a smooth, polished finish.
Which crystals are included?
The calendar includes a curated mix of healing crystals such as Amethyst, Rose Quartz, Clear Quartz, Citrine, Labradorite, Tiger's Eye, Moonstone, Obsidian, Fluorite, Aventurine, Lapis Lazuli, Carnelian, and 12 more surprises! We keep some crystals secret to preserve the magic of discovery.
Is this suitable for beginners?
Absolutely! The included Crystal Guide Booklet explains everything you need to know about each crystal — its meaning, healing properties, how to cleanse it, and how to use it in your daily practice. No prior experience needed.
Ordering & Shipping
How much does shipping cost?
We offer FREE shipping on all orders!
How long does shipping take?
Orders ship within 1-3 business days. Delivery typically takes 5-10 business days depending on your location.
Do you ship internationally?
Yes, we ship worldwide! International shipping times may vary by destination.
Can I track my order?
Yes! Once your order ships, you'll receive a confirmation email with tracking information.
Returns & Satisfaction
What if I'm not satisfied?
We offer a 30-day satisfaction guarantee. If you're not completely enchanted with your calendar, contact us and we'll make it right.
Can I return or exchange my calendar?
Yes! Unopened calendars can be returned within 30 days of delivery for a full refund. Please see our Shipping & Returns page for full details.
What if a crystal arrives damaged?
Contact us immediately with a photo of the damaged crystal and we'll send a replacement right away — no need to return the damaged one.
Other Questions
Is this a good gift?
The Enchanted Countdown makes an incredible gift for anyone interested in crystals, mindfulness, self-care, or just beautiful things. The premium packaging is gift-ready — no additional wrapping needed!
Still have questions?
We'd love to help! Visit our Contact page to get in touch with our team.