Shipping policy
Shipping Policy
Thank you for shopping with Enchanted Countdown! We want to make sure your crystal healing advent calendar reaches you safely and on time.
Processing Time
Orders are processed within 1-3 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Methods and Delivery Times
- Standard Shipping (US): 5-7 business days — Free on all orders
- Expedited Shipping (US): 2-3 business days — $9.99
- International Shipping: 10-21 business days — Rates calculated at checkout
Shipping Rates
We offer free standard shipping on all domestic (US) orders. International shipping rates are calculated based on destination and package weight at checkout.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. You can track your package using the link provided in the email or by visiting our website and checking your order status.
International Orders
International customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are determined by your local customs authority and are not included in the shipping cost.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us at support@enchantedcountdown.com within 48 hours of the expected delivery date. We will work with the shipping carrier to resolve the issue and may send a replacement at our discretion.
Holiday Shipping
During peak holiday seasons (November-December), please allow extra processing and shipping time. We recommend ordering early to ensure delivery before the holidays. Pre-order dates and shipping deadlines will be announced on our website and social media.
Contact Us
If you have any questions about shipping, please contact us at support@enchantedcountdown.com.